Privacy Policy
Last updated: February 2026
1. Information We Collect
When you use CandleVisuals, we may collect the following information:
- Personal Information: Name, email address, and brand/store name that you provide through our contact form.
- Payment Information: Payment transactions are processed securely through PayPal. We do not store your credit card details or PayPal credentials on our servers.
- Uploaded Content: Product photos you upload through our form are stored securely on Cloudflare R2 cloud storage.
- Usage Data: We may collect anonymous usage data such as pages visited, time spent on site, and referral sources for analytics purposes.
2. How We Use Your Information
- To process your orders and deliver video ad services.
- To communicate with you about your order, including confirmation emails and project updates.
- To improve our services and website experience.
- To respond to your inquiries and provide customer support.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Payment Processors: PayPal, to process your payments securely.
- Email Services: To send you order confirmations and communications.
- Cloud Storage: Cloudflare R2 for securely storing uploaded product photos.
4. Data Security
We implement appropriate security measures to protect your personal information. All payment transactions are encrypted and processed through PayPal's secure platform. Uploaded images are stored on encrypted cloud infrastructure.
5. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymous analytics data. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@candlevisuals.com.